There are multiple ways to reach customer support on bdjie, and every one of them 7 days a week, 24 hours a day Available:
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Live Chat: Click the green chat button at the bottom right of the website. Chat in Bengali — an agent typically responds within 1 to 3 minutes.
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Email: support@bdjie.app — For complex issues or document submissions, send us an email. We typically reply within 1 hour, and no longer than 12 hours.
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In-App Chat: Go to the "Support" tab in the app menu to open a chat directly.
The fastest option is Live Chat. For urgent payment or account issues, start the conversation with "urgent" to get priority attention.
No, there's nothing extra to do — the welcome bonus Automatically is added. Here's how it works:
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Registration Complete verification and confirm your mobile number.
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Make your first deposit — starting from as little as ৳200. Use bKash, Nagad, or Rocket.
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Once the deposit is confirmed 100% Bonus Credited to your balance automatically — for example, deposit ৳500 and start playing with ৳1,000.
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To withdraw your bonus balance, you'll need to meet specific wagering requirements — see details On the Bonus page View.
This bonus is only available on your first deposit. If the same person tries to claim it again by opening a second account, both accounts may be suspended.
There are three easy places to view all active promotions on bdjie:
Bonus Page: All active bonus offers are listed here — welcome bonus, cashback, reload bonus, and more.
Rewards Page: Find details on weekly and monthly special rewards and tournaments here.
App Notifications: With the app installed, you'll get push notifications the moment a new offer drops.
bdjie per Monday & Friday New weekly offers are updated regularly. Special occasions like Eid, Puja, or major sports events come with separate limited-time offers.
This is known as KYC (Know Your Customer) — the process of verifying your identity. KYC is mandatory at bdjie for single withdrawals of ৳5,000 or more. Required documents:
- National ID Card (NID) — Clear photos of both front and back (JPG/PNG, max 5 MB)
- Selfie: A recent photo holding your NID
- Mobile Banking: bKash/Nagad number must match the one used during registration
- A passport or driving licence is also accepted as an alternative.
How to
Log in → Account Settings → "Identity Verification" tab → Upload your document.
Typically 24 to 48 hours Verification is completed within that time. Once verified, you won't need to do it again.
Total members in the bdjie VIP Club 5 Tiers Available tiers are Bronze, Silver, Gold, Platinum, and Diamond. Every bet earns you points, and as your points grow, so does your tier:
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Bronze (Starting): Activated automatically upon registration. Includes standard bonus offers and a 72-hour withdrawal window.
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Silver (5,000 points): 5% extra cashback, 48-hour withdrawals, and weekly exclusive offers.
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Gold (25,000 points): 10% cashback, 24-hour withdrawals, and dedicated support.
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Platinum & Diamond: 15–20% cashback, instant withdrawals, a dedicated account manager, and a special birthday bonus.
View full details on VIP tiers and all benefits on the VIP page।
On bdjie Daily Login Rewards & Free Spins For active program members:
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Log In — A "Today's Reward" banner will appear at the top of your dashboard.
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Click the "Claim" button and the reward will be instantly added to your bonus balance.
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Log in 7 days in a row to earn a special "Weekly Streak Bonus" — the amount depends on your VIP level.
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If you receive free spins, they must be used on a specific slot game — they typically expire within 24 hours.
Daily Rewards Resets at midnight Yes. Missing a single day will reset your streak back to the beginning.
Here are a few simple fixes for when the app won't open or keeps crashing — try them one step at a time:
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Force-Close the App: Swipe away the bdjie app from your recent apps and reopen it.
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Clear Cache: Go to Settings → Apps → bdjie → Storage → tap "Clear Cache". Do not clear data.
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Update the App: Download Page Download and install the latest APK from the official source. Older versions often have bugs.
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Restart your phone: Restart your phone — this often resolves the issue on its own.
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Use a web browser: If you're having trouble with the app, open bdjie.app in Chrome or Firefox — all features work on the browser too.
If the issue persists, contact us via Live Chat with your phone model and Android version.